1. Overview: Investing Guru is committed to providing exceptional investment-related services. We understand that there may be instances where you need to return a product or request a refund. This policy outlines the terms and conditions for such situations.
2. Eligibility for Returns: You may be eligible for a return if you have encountered any of the following scenarios:
- You received a damaged or defective product.
- The product is not as described on the website.
- You changed your mind within the specified cancellation period.
3. Cancellation Period: You may cancel your order within 30 days from the date of purchase to receive a full refund. After this period, returns will be processed according to the terms outlined below.
4. How to Initiate a Return: To initiate a return, please contact our Customer Support team at investingsguru@gmail.com within the specified cancellation period. Provide your order number, a clear description of the issue, and any relevant photos if applicable. Our team will guide you through the return process.
5. Return Shipping: If the return is due to a damaged or defective product, Investing Guru will cover the cost of return shipping. For other reasons, the customer may be responsible for return shipping costs.
6. Refund Process: Upon receiving your returned item, we will inspect it and notify you regarding the status of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within [X] days.
7. Product Requirements: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. Any product not meeting these criteria may not be eligible for a refund.
8. Exclusions: Certain products/services may be non-refundable. This will be clearly communicated during the purchase process.
9. Contact Information: If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us at:
Investing Guru
Email: investingsguru@gmail.com
Address: Salbari, Sadananda Nagar, W/no-25, Dist-Bongaigaon, Assam-783380, India
10. Changes to the Policy: We reserve the right to modify this Refunds and Returns Policy at any time. Please review it periodically. If there are material changes, we will notify you through our website or other means.